IT Support Analyst

IT Support Analyst
100% On-site near Salisbury
6-Month Initial Contract
Start ASAP
To work in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake


Your new role

• Proficient in Microsoft operating systems and applications, including Windows 10 and 11, Microsoft Office 2016, 2019, O365.
• Proficient in end-user device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets
• Software licence management and tracking.
• Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM / MECM).
• Experience of Microsoft Intune
• Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo).
• Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected.
• Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
• Strong knowledge and experience in Service Management / Service Desk tools to capture, manage, resolve and report on IT Service tickets (incidents, requests, problems, etc.)
• Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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