Income Officer
- Employer
- Hays Building
- Location
- Bristol
- Salary
- £30000.0 - £35000.0 per annum + £35000
- Closing date
- 3 Mar 2025
View more categoriesView less categories
- Job position
- Board member
- Contract Type
- Permanent
- Hours
- Full Time
- Job Function
- Architect
Job Details

We have an opportunity for an Income Officer to join a Customer Accounts Team in Bristol.
This is a full-time permanent role with a mix of home, office, and field working.
The role:
As an Income Officer, you'll be delivering a comprehensive rent and service charge collection service across your locality. This will include customer accounts from mixed tenures, and you'll be responsible for managing the end-to-end process.
As part of this role, you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, managing evictions, and preparing applications for court. You'll be engaging with external agencies and local authorities when needed and on standby to visit customers in their homes as well as occasionally attending court hearings.
To be successful in this role you'll need:
Experience in income management or debt recovery/collection
Knowledge and experience of either social housing, homeownership, or the private rented sector
Excellent customer service skills
A working knowledge of welfare benefits
To be a self-starter with a proactive approach and possess the ability to work without close supervision
Effective decision-making skills, a diplomatic and confidential approach, and the ability to prioritise a busy workload
As you'll need to travel in this role, having a car and a full driving licence is essential.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Company
Company Profile
Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.
We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.
Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.
Visit hays.co.uk for more information.
- Website
- http://www.hays.com/
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