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Helpdesk Coordinator

Hays Building
Merseyside, Liverpool / Merseyside, Speke
Up to £26500.0 per annum + 26,500 + Excellent Benefits
Closing date
26 Jun 2024

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Job position
Contract Type
Full Time
Job Function
Facilities Manager

Job Details

Job Title: Helpdesk Co-ordinator
Location: Liverpool
Salary: £26,500

A global FM Client is looking for an ambitious Helpdesk Coordinator to play a pivotal role in supporting an exciting new venture in the Defence industry. The role will be key in establishing a brand new Helpdesk for the project.
You will be responsible for delivering world-class customer service representative of the Client, managing scheduling and acting as the key point-of-contact for all maintenance provisions across the contract.

Your key duties will include:

  • Handle inbound phone calls within the contract in a professional manner.
  • Co-ordinate the delivery of all reactive and PPM responsibilities, maintaining proper and safe working practices
  • Ensuring the upkeep, maintenance and maximum efficiency of all systems at all times
  • Monitor emails, purchase orders and other potential contact points within the contract
  • Monitor Service Requests on the CAFM system.
  • Providing excellent customer experience at all times

Role Requirements

  • Experience in a scheduling role, booking tradespeople and engineers for appropriate jobs
  • Exceptional customer service skills
  • Ability to work under pressure and to strict timescales
  • Call operator experience
  • Strong IT skills
  • You must be able to pass BPSS Clearance

What is on offer:

  • Salary: £26,500
  • 6% contribution to appropriate pension scheme
  • 25 days annual leave
  • Employee discount, reward schemes, training opportunities and an environment to pursue further FM qualifications
  • Ensuring progression through the company in a supportive environment
  • Possibility to work in a hybrid setting

If this is a role you are interested in, contact me and forward an up-to-date CV in order to arrange further discussions.
If you are not currently interested in this role but wish to pursue similar roles, do not hesitate to reach out.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


Company Profile

Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.

We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.

Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.

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