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Customer Liaison Officer (TLO)

Hays Building
Manchester, Greater Manchester
£16.0 - £19.0 per hour + £18.80 per hour (umbrella PAYE)
Closing date
7 Jun 2024

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Job position
Contract Type
Temporary / Contract
Full Time
Job Function

Job Details

Job Title:
Customer Liaison Officer Location:
Manchester Contract Type:
6-month temporary position Salary:
£18.80 per hour Working Hours:
35 hours per week (including some Saturdays) Driving Requirement:
Yes (a valid driving licence is necessary)About the Role:
As a Customer Liaison Officer, you will play a vital role in ensuring effective communication between our housing association and our valued tenants. Your primary responsibilities will include:

  • Tenant Engagement:
    Building strong relationships with tenants to understand their needs, concerns, and preferences.
  • Upgrade Advisement:
    Providing advice and information to tenants regarding property upgrades and improvement works.
  • Contractor Access:
    Coordinating with contractors to ensure smooth access to properties during upgrade projects.
  • Problem Resolution:
    Addressing any issues or challenges faced by tenants during the upgrade process.

To excel in this role, you should have:

  • Customer Service Skills:
    Previous experience in a customer-facing role, ideally within the housing or property management sector.
  • Effective Communication:
    The ability to communicate clearly and empathetically with tenants and contractors.
  • Driving Skills:
    A valid driving licence and willingness to travel to various properties within Manchester.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


Company Profile

Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.

We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.

Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.

Visit for more information.


Company info

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