Income Officer

Hays Building
£18.0 - £22.0 per annum + £18-£22 per hour
Closing date
11 Dec 2023

View more

Job position
Contract Type
Temporary / Contract
Full Time
Job Function

Job Details

Job Opportunity: Income Officer
Position: Income Officer (Agency Contract) Location: Manchester, United Kingdom Hours: 35 hours per week Duration: 3 to 6 months Hourly Rate: £18 - £22 per hour

About Us: We are a dynamic agency committed to maintaining safe and thriving communities. As an Income Officer, you will play a pivotal role in ensuring the financial stability of our housing services. Join our team and contribute to creating a positive impact for our tenants.

Responsibilities: In this multifaceted role, you will:

  • Arrears Prevention:
  • Provide excellent customer-focused service to all tenants, emphasising their responsibility to pay rent and advising on preventive measures to avoid arrears.
  • Stay informed about welfare benefit entitlements, particularly housing-related benefits, and changes due to Welfare Reform.
  • Offer advice on welfare benefits, encourage debt counselling, and refer tenants to specialist advice.
  • Complete claim forms and verify claims on behalf of the Local Authority.
  • Attend liaison meetings with local authorities and external agencies.
  • Arrange regular rent statements and advise tenants accordingly.

  • Income Collection:
  • Collect rental income and other housing-related debts.
  • Visit tenants regularly to provide advice and assistance regarding rent arrears.
  • Liaise with Benefits sections in local authorities, monitoring progress of housing benefit claims.
  • Implement rent arrears control procedures, notifying tenants promptly of any arrears.

  • Hybrid Working:
  • Work 2 to 3 days per week either in the office or on patch, maintaining effective communication with colleagues and tenants.

Requirements: To excel in this role, you should possess:

  • Experience: Previous experience in income recovery, debt counselling, or related fields.
  • Problem-Solving: Ability to investigate cases, make informed decisions, and lead appropriate actions.
  • Legal Knowledge: Familiarity with current legislation and evidence requirements for court cases.
  • Collaboration: Work effectively with agencies, partners, and tenants.
  • Adaptability: Flexibility to work in a hybrid environment.


  • Competitive hourly rate (£18 - £22 per hour)
  • Opportunity to contribute to community well-being
  • Dynamic and supportive work environment

Application Process: If you are passionate about financial stability and thrive in a challenging role, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience
Note: This is an agency contract position for 3 to 6 months.
Join us in making a positive impact and ensuring the financial health of our housing services!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


Company Profile

Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.

We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.

Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.

Visit for more information.


Company info

Apply for Income Officer

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 5MB
Selected file:
Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar jobs