Income Officer

Job Opportunity: Income Officer
Position: Income Officer (Agency Contract) Location: Merseyside, United Kingdom Hours: 35 hours per week Duration: 3 to 6 months Hourly Rate: £18 - £22 per hour
About Us: We are a dynamic agency committed to maintaining safe and thriving communities. As an Income Officer, you will play a pivotal role in ensuring the financial stability of our housing services. Join our team and contribute to creating a positive impact for our tenants.
Responsibilities: In this multifaceted role, you will:

• Arrears Prevention:
• Provide excellent customer-focused service to all tenants, emphasising their responsibility to pay rent and advising on preventive measures to avoid arrears.
• Stay informed about welfare benefit entitlements, particularly housing-related benefits, and changes due to Welfare Reform.
• Offer advice on welfare benefits, encourage debt counselling, and refer tenants to specialist advice.
• Complete claim forms and verify claims on behalf of the Local Authority.
• Attend liaison meetings with local authorities and external agencies.
• Arrange regular rent statements and advise tenants accordingly.

• Income Collection:
• Collect rental income and other housing-related debts.
• Visit tenants regularly to provide advice and assistance regarding rent arrears.
• Liaise with Benefits sections in local authorities, monitoring progress of housing benefit claims.
• Implement rent arrears control procedures, notifying tenants promptly of any arrears.

• Hybrid Working:
• Work 2 to 3 days per week either in the office or on patch, maintaining effective communication with colleagues and tenants.

Requirements: To excel in this role, you should possess:

• Experience: Previous experience in income recovery, debt counselling, or related fields.
• Problem-Solving: Ability to investigate cases, make informed decisions, and lead appropriate actions.
• Legal Knowledge: Familiarity with current legislation and evidence requirements for court cases.
• Collaboration: Work effectively with agencies, partners, and tenants.
• Adaptability: Flexibility to work in a hybrid environment.

Benefits:

• Competitive hourly rate (£18 - £22 per hour)
• Opportunity to contribute to community well-being
• Dynamic and supportive work environment

Application Process: If you are passionate about financial stability and thrive in a challenging role, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience
Note: This is an agency contract position for 3 to 6 months.
Join us in making a positive impact and ensuring the financial health of our housing services!

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