Customer service planner/administrator

Customer Service planner/administrator!

Duties include:

• Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
• Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet).
• Take ownership for and manage unscheduled jobs.
• Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs.
• Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
• Oversee the jobs allocated to Sub-contractors.
• Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly.
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.

You will have experience previously with a similar role, and previous planner experience. This position is office based and the client would prefer a social housing background.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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