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Aftersales Manager

Hays Building
Cheltenham, Gloucestershire
£40000.00 - £55000.00 per annum
Closing date
28 Nov 2022

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Job position
Contract Type
Full Time
Job Function
Sales / Marketing
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Job Details

Aftersales Manager Job, Cheltenham, up to £55k.

Your new company

Behind their name lies over a century of craftsmanship. Their commitment to quality, detail, design and pride shows in the homes they build. Today the fifth and sixth generations are proud to see the founder's principles of quality craftsmanship still demonstrated in their company and work.

Your new role

My client is looking to appoint an Aftersales Manager on a permanent basis. This is a new role for my client having completed a number of sites during the year. The successful candidate will take ownership and coordinate their after-sales programme. This includes liaising with subcontractors and customers at multiple sites to ensure that defects and snagging lists are addressed within their KPIs. Quality assurance and assistance to site managers when plots are nearing completion. The role also includes handling and managing of any NHBC resolutions that arise. The role will be split between head office and sites as required, with the person employed becoming the face of the business to customers after they have moved in.

  • Coordination of outstanding companywide aftersales items once sites are nearing conclusion via online Clixifix system and site visits
  • Arranging Sub Contractors to address aftersales matters
  • Working closely with office aftersales coordinators and site project managers
  • Liaising with sales negotiators
  • Visiting customers to understand any snagging concerns and to pick up positive reviews
  • Attending and managing NHBC resolutions
  • Health & Safety general control and security
  • Compliance with RAMS and H&S policy
  • Snagging, quality control and compliance with NHBC, specification and drawings
  • Home Tours and Key Handover
  • QA sign off coordination where required
  • As built recording including photos, robust standard details, checking of drainage and levels
  • Ad hoc general assistance to site manager with site permits, daily and weekly inspections; Inductions and labour control; plant and material returns; Presentation and housekeeping onsite; Short-term programming; Control of waste/cartaway to licenced tips; NHBC inspections and compliance

What you'll need to succeed

  • Experience of working as an Assistant Site Manager / Aftersales Manager within a residential setting
  • CSCS
  • First Aid
  • Effective communication and listening skills
  • Excellent attention to detail
  • Works collaboratively with a diverse range of people
  • Good administration skills
  • Works effectively to deadlines and competently works on multiple tasks simultaneously
  • Proficient IT skills
  • Must be presentable, enthusiastic and polite as this will be a customer facing role. The must also be logical, practical and computer literate

What you'll get in return

  • Salary up to £55K
  • Car Allowance
  • Competitive Pension
  • Growth Opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Paige now on 0121 212 2086

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


Company Profile

Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.

We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.

Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.

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