Customer Service Team manager

Full time customer service team manager needed to join extremely reputable company on a fixed term basis.

Your new company - Your new company is based in Manchester and are looking to employ a Customer Service Team manager on a 6 - 9 month fixed term contract.

Your new role - Customer service team manager. This role has become vacant due to maternity cover. For the right candidate this role could lead into a permanent role or be extended. Your duties will include;

• Helping the customer service team and improving overall customer service
• Conducting training
• Helping with KPIs and monitoring KPIs
• Delegating tasks and duties to members of the team
• Track and report ongoing customer issues
• To encourage a positive and healthy work environment
• Enrolling 1 2 1 s with staff to develop skills

What you'll need to succeed - To be a successful candidate for this role the below attributes will be required;

What you'll get in return - If you have been successful for this role you will receive the below benefits;

• Manchester city centre location
• Hybrid working
• Competitive wage (£27,000 to £29,000 depending on experience)
• Up to date equipment and modern offices
• Free tea, coffee, soft drinks
• Pension plan
• Many more

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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