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Customer Service Team manager

Hays Building
Manchester, Greater Manchester
£27000.00 - £29000.00 per annum
Closing date
9 Aug 2022

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Job position
Contract Type
Full Time
Job Function
Senior Management
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Job Details

Full time customer service team manager needed to join extremely reputable company on a fixed term basis.

Your new company - Your new company is based in Manchester and are looking to employ a Customer Service Team manager on a 6 - 9 month fixed term contract.

Your new role - Customer service team manager. This role has become vacant due to maternity cover. For the right candidate this role could lead into a permanent role or be extended. Your duties will include;

  • Helping the customer service team and improving overall customer service
  • Conducting training
  • Helping with KPIs and monitoring KPIs
  • Delegating tasks and duties to members of the team
  • Track and report ongoing customer issues
  • To encourage a positive and healthy work environment
  • Enrolling 1 2 1 s with staff to develop skills

What you'll need to succeed - To be a successful candidate for this role the below attributes will be required;

  • Team manager experience(preferably for a customer service team)
  • Customer service experience
  • Leadership
  • Ability to engage with staff and motivate staff
  • Experience training staff
  • Self motivation, determinations, ambition
  • Ability to adapt to new situations e.g. when plans change
  • Able to adapt to challenges and changes
  • Decision making and problem solving skills

  • What you'll get in return - If you have been successful for this role you will receive the below benefits;

    • Manchester city centre location
    • Hybrid working
    • Competitive wage (£27,000 to £29,000 depending on experience)
    • Up to date equipment and modern offices
    • Free tea, coffee, soft drinks
    • Pension plan
    • Many more

    What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

    Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


    Company Profile

    Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.

    We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.

    Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.

    Visit for more information.


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