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FM Helpdesk Manager

Hays Building
Birmingham, West Midlands
£25000.00 - £27000.00 per annum
Closing date
1 Jun 2022

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Job position
General Manager
Contract Type
Full Time
Job Function
Facilities Manager
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Job Details

Helpdesk Manager, Birmingham Hours: Monday- Friday 9.00am- 5.30pm (Hybrid) Salary: 25k to 27k

Your new company
Your employer would be a commercial property consultancy servicing across the country with offices in Birmingham, London, and Manchester. You would be working within the Management Team as a Senior Helpdesk Coordinator for their new client/contract in their Birmingham office.

Your new role
The role would demand a hands-on approach in its first instance where you will set up the maintenance desk covering the contracts in 16 sites and take all inbound maintenance request calls via email or phone, leading to managing the other coordinators/staff/contractors once the desk is finalised.
Some of your duties would include:

  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Extract monthly maintenance. Cross-reference it against the maintenance schedule.
  • To log all calls on the call logging system and maintain full documentation. Allocating service requests to the dedicated service provider
  • To upkeep performance against agreed SLAs and report regularly using agreed KPIs.

What you'll need to succeed
A perfect candidate for this role would be from a facilities management or services sector background and looking to make the step into a more senior position. You will need to have experience working on a helpdesk/service desk and experience in team leadership/supervisory. You will need to be proficient with Microsoft programs, especially Excel. You will need strong time management skills with the ability to prioritise your workload, outstanding communication skills and the capability to work as part of a team as well as individually

What you'll get in return
You will receive a salary of 25k to 27k as well as benefit from a competitive package including 25 days of annual leave plus bank holidays, a hybrid working pattern, a pension contribution (after a qualifying period) and a discretionary bonus scheme.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


Company Profile

Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.

We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.

Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.

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