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Customer Care Manager

Employer
Hays Building
Location
Norfolk
Salary
£28000.00 - £32000.00 per annum
Closing date
13 Jun 2022

View more

Job position
Manager
Contract Type
Permanent
Hours
Full Time
Job Function
Site Management

Job Details

Customer Care Manager - Permanent - Norfolk

Your new company
An award winning family owned housing developer are looking for a Customer Care Manager to join their established team in Norfolk.


Your new role
The role involves managing and delivering post contract and handover services to their clients and purchasers. To continually improve the customer journey and enhance their customer satisfaction results. Customer Care Manager Key Duties:

  • Maximise standards for property handover - through Home Demonstrations
  • Feedback to whole team to learn from problem areas
  • Carry out post completion inspections as required and implement action
  • Organise and manage direct maintenance operatives and administration staff
  • Managing effective resolution of defects
  • Maintain the image of a customer friendly business
  • Organise Home Demonstrations with Sales and Construction team prior to legal completion
  • To ensure satisfactory completion of demonstration and handover defects via courtesy calls
  • Contribute to the review of sub-contractor performance with regard to customer satisfaction / timescales
  • Contribute to a monthly Regional report of defects found at home demonstration, handover and courtesy calls together with an outstanding defect / timescale schedule
  • Responsible for managing an effective defect resolution service within a given area/sites
  • Deal on a personal basis and maintain relationships with the customer to identify areas for improvement, looking for trends and patterns to identify where solutions are needed and feeding this into an improvement plan
  • Assist in establishing and maintaining a feedback loop with construction, design and procurement departments to promote best practice




What you'll need to succeed
Previous experience in a similar role

What you'll get in return
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary and package. To be considered for this Customer Care Manager role, please apply and we will contact you as soon as possible.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

Company Profile

Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.

We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.

Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.

Visit hays.co.uk for more information.

 

Company info
Website

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