Customer Service Adviser

Houghton Regis new customer adviser Bedfordshire full time permanent hybrid 40 hours

Your new company
Working for one of the largest housing associations in the UK with over 10,000 properties. The successful applicant will be tasked with resolving customer complaints and queries. Ensuring a smooth and problem free resolution to issues which are raised.
Initially working from home which will evolve to going in to the office 2 days a week.

Your new role

• Provide support and assistance to our customers when reporting repairs, ensuring that the correct diagnosis is established, the right priority assigned, and the best appointment provided
• Ensure that tasks given are completed to a high standard and within set timescales
• Pro-actively manage relationships with colleagues, customers, contractors, suppliers and other stakeholders through regular, timely, concise and professional communication both written and verbal. Ensuring that you are visible and available when required
• Provide cross cover when requested for others within the team
• Ensure all relevant company policies, procedures and standards are understood and adhered to

What you'll need to succeed

• Demonstrate an organised approach to work, able to manage time effectively and efficiently
• Positive attitude to work; able to promote team working and good morale and ability to work alone
• Ability to take ownership of issues/problems and personally see them through to delivery
• A proactive and adaptable attitude
• To be able to positively challenge and promote continuous improvement
• Ideally educated to GCSE or equivalent levels preferably to include English and Mathematics
• Customer service qualification (NVQ or similar)
• Experience of operating within a similar role
• Experience of working within time restraints
• Good general communication, ICT (Microsoft Office) and problem-solving skills
• Commitment to providing great customer service
• Understanding of the NHF Schedule of Rates
• Repair diagnosis knowledge & experience
• Knowledge of Castleton or QL would be advantageous

What you'll get in return

• Enrolled into the pension scheme on commencement of employment
• 25 Days holiday
• Hybrid working
• Equipment provided
• Discounts and perks with retail partners

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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