Operations Project Manager - Developer

£45000 - £55000 per annum
12 May 2021
19 May 2021
Catherine Keeling
Job position
Contract Type
Full Time
Job Description

Operations Project Manager

London / Across the UK


Role Overview

To own and deliver a programme of minor works across all our retirement villages around the UK. This includes service charge funded cyclical works, apartment refurbishments and other ad-hoc projects. To appoint and performance manage a framework of contractors and consultants to deliver outstanding services. To provide technical expertise and innovation to ensure the programme of works is appropriate and delivers best value for residents and RV. Overall, the role will ensure that our villages are beautiful, safe places for our residents to live as part of vibrant communities.


To support the ambition and operation of RVG, you are an individual who is self-sufficient, driven and capable of delivering outstanding projects with the constraints of working on operational villages.  




Key Responsibilities

Framework contractors

- To lead the appointment and management of external technical and construction related consultants.
- To appoint and manage construction related contractors and suppliers.
- To negotiate with consultants and contractors in respect of standard T`s and C`s, warranties etc for all contract documentation.
- To work in conjunction and consultation with the development team to leverage in-house expertise, economies of scale and best practice.
- To give direction to consultants and contractors on RV`s ambition for exemplar delivery of projects.
- To actively performance manage all third parties to ensure the highest standards.

Programme management

- To produce and own a programme of works for all villages across the UK. This should includes all service chargeable cyclical works, apartment refurbishment and other ad-hoc projects.
- To socialise and constantly update the programme following engagement with onsite teams, residents and RV central teams; operations, development, sales and finance.
- To ensure the programme balances the needs of all parties so that RV property assets are maintained appropriately and to a high standard.
- To provide all necessary information to onsite teams, to enable effective and timely communication with residents.

Project management

- To deliver projects within the programme plan, ensuring adequate requirements for health and safety, cost, quality and duration.
- To manage the pre-construction processes for all projects.
- To review, assess and advise on design development through all the stages of the project to optimise efficiency in buildability, cost and programming to achieve best value.
- To satisfy onsite teams and residents with ample and appropriate levels of communication at all times.
- To support and deliver key aspects of the sustainability strategy that relate to the role, such as decarbonisation/energy saving, social and biodiversity targets.

Compliance and controls

- In conjunction with the Development and Operations teams, to produce internal standard procedures.
- To adhere to all regulatory compliance where related to all construction matters.
- In conjunction with the Development and Operations teams, to create a standard product type/employer`s requirement documentation for the project types. To continually update and review as best practice, innovation and regulation evolves.
- To produce monthly reports for senior management in liaison with other teams as required to track project delivery and execution against the agree programme.
- To manage risk registers, including regular review of projects and implement any actions arising. 


Attributes, Experience and Qualifications

What skills, knowledge and experience will they need to have to carry out the activities listed under Key Responsibilities?



- Self-starter and independent whilst being able to work collaboratively.
- Motivated, enthusiastic and an active team member.
- Passionate about good design, sustainability and placemaking.
- Follows trends, best practice and continual professional development.
- One who is happy to challenge in a constructive manner and equally happy to be challenged.
- Ability to build a rapport with both internal and external team and to motivate both to high levels of performance.
- Personal skills and style to manage key relationships with onsite teams, finance, development, sales and operations teams.
- Strong professional work standards and ethics.
- Numerate, logical with ability to analyse issues and to summarise with accuracy speed and with clear recommendations.
- Effective communicator in both verbal and written form.


- Experienced project manager with residential and/or senior living background.
- Ability to owe and manage a programme of works.
- Ability to procure framework contractors & consultants.
- Track record of delivering projects within a residential setting.
- Experience to interact with colleagues across the business to drive best financial performance from each project and the programme overall.
- Experience running an external team of consultants and contractors as part of a framework agreement to manage effectively when under pressure.

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