Head of Client Management

Hays Building
23 Dec 2020
20 Jan 2021
Louise Holt
Job Function
Contractor - Building
Job position
Qualified / Chartered
Contract Type
Full Time

Head of Client management, customer service, public sector, high delivery, Nottinghamshire

Your new company
Scape Group is a public sector organisation, dedicated to the creation of efficiency and stimulation of local economic growth and social value via the built environment. Innovation for our clients and collaboration with the construction industry and our supply chain are at the heart of what we do. Scape works with over 30 national and regional delivery partners, providing over £13bn of frameworks to the public sector.

The Head of Client Management is one of three new roles created to support our ambitions and deliver transformational change for the business.

Your new role
As the Head of Client Management, you will lead the client facing function of Scape Procure and Scape Procure Scotland and play a pivotal role in the future growth and development of Scape. You will ensure excellence in customer service delivery, driving improvements to ensure that all client facing contact offers added value to differentiate the Scape offer and experience. You will develop and maintain strong working relationships with all framework delivery partners driving high standards of performance and partner engagement.

What you'll need to succeed
You will have significant experience in developing strategic business relationships to achieve growth and improvement plans. You will have experience of leading and ensuring exceptional customer service as well as the ability to develop innovative solutions in a client facing service. You will have experience in a senior management role and knowledge of the construction industry.

What you'll get in return

  • A competitive package which includes a car allowance, private medical insurance for you and your family and membership of Local Government Pension Scheme.
  • 25 days' annual leave, in addition to 8 days' statutory bank holiday entitlement
  • Flexible working hours and policies to support your work/life balance

Scape provide an inclusive and engaging work environment with Scape Group being recognised in the Top 100 Best Not-for-profit Companies to work for by the Sunday Times Best Companies List for 2020. Scape support, challenge, and continually develop our individuals to make a significant impact and contribution

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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