Help Desk Operative / Team Administrator

Location
London, Battersea
Salary
Up to £25000 per annum
Posted
29 Oct 2020
Closes
26 Nov 2020
Ref
BBBH44511
Contact
Felicity Ronn
Job Function
Developer
Job position
Assistant
Contract Type
Permanent
Hours
Full Time

Battersea Power Station (BPS) is at the heart of one of central London's largest, most visionary and eagerly anticipated new developments. The Help Desk Operative / Team Administrator will have an interest in all property matters, enjoy interaction with people, resolving their issues combined with excellent IT analytical and problem-solving skills. The role will require attention to detail when looking at documentation, databases and plans, and the candidate must be able to demonstrate accuracy in reporting and communication.

Key responsibilities are as follows:

  • First point of contact for reactive maintenance calls, contractor and concierge queries
  • Responding to all calls in a timely fashion, signposting to relevant persons/departments, and monitoring any action through to resolution
  • Be first point of contact for all customer service inquiries and handling/distributing them in an effective manner
  • Manage the 'out of hours' callout rota to ensure it is fair and effective
  • Develop and manage reports on helpdesk actions, bringing to the attention of the site management weekly reports containing H&S, urgent and overdue actions
  • Administer help desk ELOG Books software
  • Manage 3rd party suppliers' communications and responses, ensuring effective and time bound resolutions
  • Input jobs on to the database including defects and job orders. Ensure job completion dates are obtained and updated.
  • General filing, photocopying, scanning, binding, laminating, internet research, mailings/posting

Requirements:

  • Highly organised
  • Ability to provide exceptional customer service
  • Excellent communication (written and verbal) skills
  • Self-starter with an ability to juggle priorities in a timely manner and use initiative under pressure
  • High standard of professionalism, integrity and development
  • Excellent time management
  • Ability to work as part of a team as well as autonomously
  • Confidence and diplomacy
  • Someone who is diligent, professional and conscientious always
  • Advanced knowledge of Microsoft Office applications, notably Outlook, Word, PowerPoint, Excel and SharePoint
  • Working knowledge of day-to-day IT equipment (including PC desktop set up)
  • Knowledge of Elogbooks of similar cloud-based helpdesk solution an advantage

Previous customer service or property management experience is essential. Please apply with your most up to date CV for the full JD and more information on the company.

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