Client Contracts Manager

Client Contract Manager - London Borough

Your new company

I am recruiting for one of the main London Boroughs as they are looking to appoint a Client Contracts Manager to join their property services team.

Your new role

* To provide client management of the contracted-out repairs and voids services and contractors of the Boroughs`residential properties. Ensure that for the services/area allocated, the service Is joined up and consistently meets resident and other stakeholder expectations.

* Make certain that control systems (such as agreed KPIs and business management information) are applied in managing contractors to achieve contractor efficiency in delivering repairs. Make sure contractors are effectively managed and supported.

* The objective is to achieve an outstanding repairs service and related functions such as voids.
* Manage the repairs client function to achieve a supportive framework which drives continuous improvement and high levels of customer satisfaction.

Client the repairs service including voids to deliver agreed performance and customer satisfaction targets.
Ensure the housing stock is safe and compliant in line with best practice and current recognised standards.
Apply the performance framework to monitor contractors and drive service improvement.

Within this framework build a collaborative operating culture to maximise efficiency, drive innovation and secure 'best in class' customer service.

What you'll need to succeed

Qualifications: Formal Project / Programme Management Qualification(s) (e.g. Prince2, MSP, PMQ, PPQ or PMI equivalent qualifications)
Essential: Relevant management and professional development, Member of the Chartered Institute of Building (CIOB)



What you need to do now
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