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Operational Cluster Manager

Employer
Hays Building
Location
Kent
Salary
£24.00 - £28.00 per hour
Closing date
19 Apr 2019

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Job position
Manager
Contract Type
Temporary / Contract
Hours
Full Time
Job Function
Facilities Manager

Job Details

Operational Cluster Manager role for a Multi Site position across Kent & Sussex.


Operational Manager- Cluster Manager
HM Prison's- Kent & Sussex


Overview of the position:
As the Leading supplier to the HM Prison Service for the provision of maintenance trades & support operatives, Hays is seeking to recruit multiple qualified trades including a Cluster Manager for this Operational Facilities Management role.


The role will see you take ownership of the operational management and delivery of all facilities management services delivered within the Kent & Sussex region. This will involve the management of the client interface and ensuring that a strong relationship is built and maintained.
The role will also see that you ensure the day to day operations are effective and to provide leadership to the teams on site.


The role requires excellent client relationships, team leadership and supplier management skills. Working as part of a strong team you will be expected to positively contribute to the performance of the business.



Purpose of the Cluster Manager role:

  • To manage the client interface within an assigned region; ensuring a high profile in the day-to-day running of the sites, and provision of a consistently strong link with clients, guaranteeing appropriate and responsive action to address any of the client's concerns.
  • To manage excellent relationships with our site managers, clients, suppliers and other partners within a region.
  • To line manage and support Site Managers to ensure that they are appropriately equipped to deliver services effectively.
  • To performance manage across teams and service lines, reporting on and monitoring performance.
  • To ensure that the operational aspects of his/her region are delivered in accordance with the SLA by an agreed programme of qualitative checks and controlled measures.
  • To act as an ambassador for change, supporting the implementation of business-wide initiatives at a site-level.
  • To develop and implement performance strategies and improvement plans to drive continued performance improvements across all sites within the assigned region.
  • To control risks and issues escalated at a site-level and put in place appropriate mitigation and resolution plans.
  • To develop maximum growth of the business through understanding client needs, maximising the services delivered and championing excellent customer care.
  • To ensure compliance with all statutory, security and relevant company and client policies generating a true health and safety culture.
  • To ensure that all operational policies and procedures meet contractual compliance and are consistently delivered across the region.
  • To build strong relationships with suppliers and manage their performance effectively.
  • To define and take ownership of Target Operating Models (TOM) across sites, ensuring optimum performance and productivity within budgetary boundaries.
  • To manage the people resources effectively and efficiently to deliver the required services.
  • To ensure control of spending and manage budgets through effective financial management.
  • Analysis of budgetary information to assist in annual budgetary and monthly forecasting processes.
  • To lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner.
  • To ensure that a continuous improvement process is an integral part of service delivery increasingly adding value to both the business and our client.
  • To visit sites and facilitate regular customer forums and meetings with key stakeholders as appropriate.
  • To interact with all internal teams to discharge the consistent, effective and efficient delivery of services and in doing so, support best practice.
  • To support customer and company audits ensuring optimum results are achieved.
  • To set objectives for direct reports and review bi-monthly. Ensure same approach and mechanisms for all staff within area of responsibility.
  • To manage sickness and absence within areas of responsibility and support staff retention through development opportunities and succession planning.
  • Working closely with all central support functions to coordinate and channel business requirements.


Essential requirements
Previous Management experience especially within the Facilities Management Sector.
Proven analytical and financial management acumen with demonstrable commercial experience
NEBOSH Certified
Knowledge of Risk and Compliance


Kent Prisons have an excellent reputation as busy local prisons, which serve all the courts in the South East. They pride themselves in engaging and involving employees working alongside them in the process of change.


Security Clearance required:
All applicants will be subject to the HM Prison Service Security Clearance procedure which can take up to 4 weeks, this can include a Disclosure Barring Service (DBS) check. You must hold a Valid Passport or Birth Certificate & Photo Driving Licence in your current address. All applicants must be able to provide details of 2 satisfactory references, at least one from an ex-employer.




If you would like to find out more about this interesting & rewarding opportunity contact Gavin on 01622 235681

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

Company Profile

Hays Construction and Property consultants have unparalleled recruiting expertise and an in-depth knowledge of the UK jobs market.

We are fully committed to finding job seekers the right job for the right reason. We place building specialists into every kind of position, including building, construction, architectural, project management, surveying and engineering jobs.

Our expert consultants offer a personalised recruitment service and will give you careers advice to ensure that you achieve your work ambitions.

Visit hays.co.uk for more information.

 

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