Portfolio Team Administrator

Manage a portfolio in line with relevant legislation: efficiently invoicing and collecting Ground Rental/Insurance and Fee income; Running the arrears process; Maintaining individual leaseholder accounts as per the terms of the leases.

Technical
 Manage and report on the portfolio including:
 Implement rent reviews
 Invoice Ground Rent, having anticipated rent reviews to avoid double invoicing
 Arrears Process, debt recovery
 Disputed Items,
 Returned Post
 Updating Records/Addresses
 New Uploads
 Correcting Errors on Qube
 Assist with departmental monthly reports and routines
 Develop good working relationships with external solicitors, managing agents, suppliers, and stakeholders
 Deal with customer services correspondence
 Ensure New Deals are uploaded successfully and welcome packs are sent to leaseholders in a realistic timely manner after acquiring the freehold

General Responsibilities
 Act at all times in line with the Company Values, integrating these in to all work practices.
 Maintain accurate computerised and manual records.
 Produce accurate information and reports for weekly/ monthly meetings.
 Participate in team, departmental and corporate project and planning processes as required.
 To observe the highest possible standards in relation to client and customer confidentiality and in compliance with Data Protection legislation.
 To act as an ambassador for Homeground in your conduct during working hours and in all contact with clients, residents and third parties connected with Homeground's business.
 To undertake any other duties as are reasonably requested from time to time