Head Concierge
- Employer
- Macdonald & Company
- Location
- London
- Salary
- Negotiable
- Closing date
- 24 Jan 2019
View more
- Job position
- Head of
- Contract Type
- Permanent
- Hours
- Full Time
- Job Function
- Site Management
Job Details
Macdonald and Company is working with a highly regarded managing agent to source Head Concierge candidate. This role will be responsible for providing a range of services to the property owners and residents.
Head concierge living reasonably local to the area required to work in a prestigious block of residential properties. You will be dealing with high profile residents so exceptional customer service and the ability to go the extra mile is essential.
The Concierge is responsible for assisting with the management of the day-to-day operation of the Concierge desk, ensuring the concierge create a positive first impression and provide
superior levels of customer service that meets the development & its resident's needs and expectations.
You MUST have proven concierge experience and have exceptional personal presentation.
Main Duties and Responsibilities:
To perform your duties and provide concierge services, in the prescribed manner, as
instructed by the Estate Manager or Property Manager.
To inspect, on a daily/nightly basis, all internal areas of the private residential
buildings and report any defects, security or health and safety concerns to the Estate
Manager.
To set an example for other staff members by being courteous and helpful to all
occupiers in addition to members of the public, other staff, guests, and to contractors
employed on the estate.
To enter all relevant comments/details in the concierge log.
To receive and keep safe registered mail and deliveries for residents.
To ensure deal with all general telephone enquiries and log messages.
To ensure the development is a well-managed, safe, clean and secure environment
in which to live and work.
To enter all relevant comments/details in the development logs.
To have an in depth working knowledge of the development.
Health and Safety
To ensure that all incidents or accidents are logged accordingly.
To adopt and implement the procedures directed by the Managing Agent or their
Health and Safety Consultant.
To assist with the annual fire and health and safety risk assessments.
Concierge services
To supervise any keys which may be held. To ensure that they are correctly logged in
and out in accordance with agreed procedures.
To receive and keep safe registered mail and deliveries for residents.
Security
Patrol of the building and monitoring of CCTV
Ensuring the safety of residents and building
Requirements:
Residential/hotel concierge experience
Exceptional customer service skills
Live local to the area
Evidence of assisting management in day to day operation of the concierge desk
High level of written and spoken English
Company
Macdonald & Company is the leading professional recruitment consultancy for the real estate and built environment sectors globally. Established in 1994 and headquartered in the UK, we apply local knowledge with true global connection through our offices in Europe, Asia, Middle East, USA and Africa.
Our specialist teams act for every class of organisation owning, occupying, investing, financing or advising on real estate – developers, investors, institutions, funds, banks & advisors. We are the preferred recruitment partner of RICS - the Royal Institution of Chartered Surveyors.
Macdonald & Company is a subsidiary of the London Stock Exchange quoted Prime People Plc.
People make the difference.
We connect you to that difference.
- Website
- http://www.macdonaldandcompany.com/
- Mini-site
- Macdonald & Company
- Telephone
- +44 (0)20 7629 7220
- Location
-
2 Harewood Place
Hanover Square
London
London
W1S 1BX
GB
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