Head Concierge

Macdonald and Company is working with a highly regarded managing agent to source Head Concierge candidate. This role will be responsible for providing a range of services to the property owners and residents.

Head concierge living reasonably local to the area required to work in a prestigious block of residential properties. You will be dealing with high profile residents so exceptional customer service and the ability to go the extra mile is essential.

The Concierge is responsible for assisting with the management of the day-to-day operation of the Concierge desk, ensuring the concierge create a positive first impression and provide
superior levels of customer service that meets the development & its resident's needs and expectations.

You MUST have proven concierge experience and have exceptional personal presentation.

Main Duties and Responsibilities:

 To perform your duties and provide concierge services, in the prescribed manner, as
instructed by the Estate Manager or Property Manager.
 To inspect, on a daily/nightly basis, all internal areas of the private residential
buildings and report any defects, security or health and safety concerns to the Estate
Manager.
 To set an example for other staff members by being courteous and helpful to all
occupiers in addition to members of the public, other staff, guests, and to contractors
employed on the estate.
 To enter all relevant comments/details in the concierge log.
 To receive and keep safe registered mail and deliveries for residents.
 To ensure deal with all general telephone enquiries and log messages.
 To ensure the development is a well-managed, safe, clean and secure environment
in which to live and work.
 To enter all relevant comments/details in the development logs.
 To have an in depth working knowledge of the development.
 Health and Safety
 To ensure that all incidents or accidents are logged accordingly.
 To adopt and implement the procedures directed by the Managing Agent or their
Health and Safety Consultant.
 To assist with the annual fire and health and safety risk assessments.
 Concierge services
 To supervise any keys which may be held. To ensure that they are correctly logged in
and out in accordance with agreed procedures.
 To receive and keep safe registered mail and deliveries for residents.
 Security
 Patrol of the building and monitoring of CCTV
 Ensuring the safety of residents and building
 Requirements:
 Residential/hotel concierge experience
 Exceptional customer service skills
 Live local to the area
 Evidence of assisting management in day to day operation of the concierge desk
 High level of written and spoken English