Service Desk Analyst - Inside IR35
- Full Time
Public Sector, Service Desk Analyst, IT, First Line, Haringey Council
Your new company
A fantastic opportunity has arisen for a Service Desk Analyst to join Haringey Council in London. This is a 3 to 6 months contract with the possibility of an extension.You will be based at Alexandra House, just by Wood Green tube.
Your new role
As well as being able to demonstrate strong ICT competencies and an aptitude to learn, you'll need to have a strong customer service ethos. It's a fast-paced environment and we need enthusiastic staff who are passionate about resolving 1st and 2nd line ICT issues. You are not just desk bound in this role as you will support users in our "hub" and visit other sites to support our users. This role can be pressuring and challenging at times but if you're able to take up the challenge, then you will find it a rewarding job and it could just be the perfect next move for you.
What you'll need to succeed
We are looking for customer focused staff who can deliver exceptional service to digital users across Haringey. You'll need to be an excellent communicator, both orally and written, and have a professional telephone manner with a good measure of patience plus the ability to explain instructions clearly to non-IT staff at all levels across the council. You will have strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 365 would be very beneficial. ITIL qualification and/or MCP certification is preferable but not essential.
What you'll get in return
This is a great opportunity to be part of a big organisation and develop new skills. There is also the possibility of an extension.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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