Customer Service Officer
Customer Service Officer needed in Cheltenham for a 8 week temporary contract
Your new company
You will be joining a forward-thinking dynamic organisation who is currently developing and growing. This is an exciting time to join this housing association being part of an energetic and enthusiastic team.
Your new role
As a customer contact advisor you will be working on a full time (37.5 hours per week) basis in Cheltenham. You will be delivering excellent customer service via the phone, web and email to tenants. You will be talking to tenants and resolving queries which may be in regards to their rent, tenancies and housing management. As a customer contact advisor you will signpost to relevant departments. You will promote digital services to customers and communicate with relevant stakeholders when necessary. As a customer service users you will have initial point of contact for tenants dealing with rent payments, repairs and promoting tenancy sustainment.
What you'll need to succeed
To be a successful customer service advisor previous experience within a similar role would be beneficial, as well as relevant housing knowledge within housing associations. You must have excellent customer service skills and have a positive hands-on approach. As a customer service advisor you will need to be flexible and work well within a team as well as lone working. Most importantly you will need the passion to help tenants make a positive change in their lives and be happy to help vulnerable service users.
What you'll get in return
Not only are you offered a competitive hourly rate but you will be working for a forward-thinking dynamic organisation in Cheltenham. You are also offered free parking on site. This is a brilliant role if you are looking to develop your career in housing developing existing skills as well as learning new ones.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.