Housing Assistant needed to be first point of contact for a new project for a 6 month fixed term contract
Your new company
You will be joining a forward thinking, dynamic, commercial focused housing association. You will be joining an organisation that not only puts their tenants at the fore-front of their service but also their staff as well. Your new organisation is a developing growing housing association, with an established name within the market.
Your new role
You will be working on a fixed term contract as a Housing Assistant in North Bristol on a full time basis (09:00am - 17:30pm, Monday - Friday). As a Housing Assistant you will act as the first point of contact for customers who are moving properties within the housing association. You will provide a professional and responsive service to customer's enquiries in person, on the phone and in writing with the aim of providing a smooth service for residents who are moving property. As a Housing Assistant you will deal with customer enquiries in person, on the phone and in writing and identify the best course of action, signposting and directing when necessary to relevant departments. As a customer service advisor you will receive and process all requests from customers, including but not limited to, arranging appointments, processing rent payments, lettings, tenancy and anti-social behaviour enquiries.
What you'll need to succeed
To be successful in this role you will need strong skills in administration as well as communication skills. You must have experience of working within a service delivery sector, and working in the social housing sector would be desirable. You must have the ability to communicate clearly and remain calm in challenging situations. Furthermore, to be a successful customer service advisor you must be passionate about helping people and working with the housing sector.
What you'll get in return
You will be joining a rapidly growing organisation with a strong goal to build more homes for their local community. Not only this you will be offered a brilliant competitive rate. This is a great opportunity if you are looking to building your housing career and getting your foot in the door with a brilliant housing association.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.