- Full Time
Housing Assistant, Customer Contact, Housing Association, 6 Month Fixed Term Contract, Bristol
Your new company
You will be joining a forward thinking, dynamic, commercial focussed housing association. You will be joining an organisation that not only puts their tenants at the fore-front of their service but also their staff as well. Your new organisation is a developing growing housing association, with an established name within the market.
Your new role
As a Housing Advisor you will be working full time (37.5 hours - Monday - Friday) on a 6 month fixed term contract. As a Housing Advisor you will accept and where possible resolve queries from the organisation's residents, prospective residents, staff and other stakeholders, relating to payments, tenancies and complaints on various projects. You will be first point of contact for any tenant queries and record these as appropriate through the Association's computerised systems and proceed in line with the Association's established policies and procedures. Furthermore, as a rent advisor you will deal with general housing management enquiries and referring to others as appropriate, ensuring housing benefit schedules and receipts are coded accurately and processed in accordance with laid down procedures.
What you'll need to succeed
You will need strong communication skills and the ability to talk to tenants from varied backgrounds, changing approach and tone when necessary. To be successful within your rent advisor role you must have the ability to work on your own initiative and within a team as well as have the ability to analyse and interpret a wide range of information and communicate it to others. You must have high interpersonal skills and the passion to help.
What you'll get in return
Not only are you offered a competitive rate within the market but you will be joining a fast based, hard working team with a commitment and passion to get the role completed. This is an excellent opportunity for you to build on your social housing career.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.