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About your role
Overseeing the property claims process from end to end – from validation to final settlement – it’ll be down to you to deliver a world class service to our customers and partners. Driving technical excellence in the claims validation and routing process means taking referrals from claim handlers, collaborating with and coaching Desk Surveyors and drawing on your previous experience to make appropriate policy and legal decisions based on the results – keeping the customer up to date with the expectations of their insurance cover throughout. And because of the high volume and fast-paced nature of the role, you’ll do more than just communicate the repudiation of claims to the customer; you’ll also be expected to manage the settlement cost through cash or credit and arrange temporary accommodation as necessary. All in all, you’ll ensure a world class customer experience while adhering to the agreed criteria and technical knowledge of the industry.
An experienced Surveyor, Supervisor or Operations Manager coming from a building company or local authority, you’ll have experience of the building industry gained from behind a desk and out in the field too. You’ll have strong technical skills, an awareness of buildings pathology and knowledge of floods, drying programmes and damage management principles. But more than that, you’ll also know a thing or two about the insurance industry – having honed your understanding of household and commercial property technical claims with a similar, fast-paced and broad-ranging business. What’s more, working closely with external contractors, internal stakeholders and customers alike, you’ll need the communication skills to build up rapports and network and negotiate at all levels. Now you’ll be keen to apply all your know-how within a high-performing operation that’s going from strength to strength.
With a reputation that stretches back 300 years and a total focus on what our customers want, we’ve become the world’s sixth-largest insurance group and the biggest in the UK. What makes us different is that, despite our size, we work hard to recognise the individual needs of every one of our customers, offering them prosperity and peace of mind wherever and whoever they are. We recognise our people too – valuing them for what they do, rewarding them for their contribution and encouraging them to achieve their career goals.
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